Safety Guidelines

Only hire tradies with a verified Trust Score — ID, insurance and qualifications checked.

Use Trusted Local Tradies messaging so there is a record of every conversation.

Pay through the platform where possible. Never transfer large sums before work starts.

Arrange first meetings during daylight hours at the property where practical.

Agree the quote and scope in writing, and request an invoice for your records.

If anything feels off, stop and contact Support. We can review profiles and transactions.

Check the job details and ask questions before quoting or visiting.

Keep discussions and agreements on the platform to protect both parties.

Send invoices via Trusted Local Tradies so payments are traceable.

Confirm exactly what is included (and what is not) before starting work.

Use appropriate PPE, and consider bringing a colleague for first visits to unfamiliar addresses.

If a job feels unsafe or suspicious, decline and report it to Support.